At Kukachoo we pride ourselves on customer satisfaction. You can shop with confidence with BUYER PROTECTION. If your order does not arrive, you will get a full refund. If an item is deleted by the manufacturer without notice, you will also receive a full refund. All the bags are checked carefully at the time of dispatch. If your item is significantly different from the product description, or if the item has a manufacturing fault, you can; Return it and get a full refund, or Get a partial refund and keep the item. You are encouraged to check the item as soon as it has been delivered to you.